Horizon 8: Troubleshooting

This course is designed to help IT professionals develop strong, structured troubleshooting skills for Omnissa Horizon 8 environments. Participants learn how to identify, analyze, and resolve common and complex issues in real-world Horizon infrastructures, with a strong focus on avoiding side effects and ensuring stable solutions.

Delivered by an Omnissa Certified Instructor, the course emphasizes practical problem-solving techniques through realistic scenarios and hands-on exercises.

Key takeaways

After completing this course, participants will be able to confidently troubleshoot Horizon 8 environments using a systematic and effective approach.

  • Develop a structured methodology for troubleshooting Horizon environments
  • Identify and resolve common infrastructure and connectivity issues
  • Interpret Horizon Connection Server logs and advanced configurations
  • Troubleshoot Unified Access Gateway and certificate-related issues
  • Verify and optimize Blast configuration and performance
  • Troubleshoot Horizon connections, load balancing, and protocol issues
  • Resolve issues related to instant clones, clients, and device redirection
  • Apply command-line tools for diagnostics, backup, and recovery

Prerequisites

Recommended:

  • Working knowledge of Omnissa Horizon infrastructure
  • Background in End-User Computing
  • Completion of the Horizon: Deploy and Manage course

Target audience

  • Intermediate to advanced practitioners
  • IT professionals who support and troubleshoot Horizon 8 environments

Troubleshooting methodology and tools

The course begins with an introduction to troubleshooting principles, resources, and methodologies. Participants learn how to approach issues systematically and use the appropriate tools for diagnosis.

Horizon infrastructure and connection troubleshooting

This section focuses on troubleshooting Horizon infrastructure components, including Horizon Connection Servers, Active Directory Lightweight Directory Services replication, and Horizon connections. Participants learn how to analyze logs and resolve common connection issues.

Unified Access Gateway and certificate issues

Participants learn how to identify and resolve Unified Access Gateway deployment issues, certificate problems, and connectivity errors. Tools and techniques for troubleshooting secure external access are covered in detail.

Blast configuration and performance optimization

This section covers verification and optimization of Blast configuration. Participants learn how to analyze performance, optimize for WAN and remote work scenarios, and troubleshoot display-related issues.

Authentication, protocols, and Cloud Pod Architecture

Participants troubleshoot authentication flows, TLS/SSL certificates, Horizon protocols, and Cloud Pod Architecture scenarios, including multi-site and high-availability configurations.

Command-line diagnostics and recovery

The course introduces Horizon command-line tools and their use cases, including database backup and restore operations and advanced diagnostics.

Desktop, client, and device troubleshooting

Participants troubleshoot issues related to virtual machines, Linux desktops, Horizon Client across platforms, instant clones, and device redirection scenarios.

Windows optimization and reliability

The course concludes with Windows optimization techniques, including the use of the OS Optimization Tool, and best practices to improve performance, stability, and reliability in Horizon environments.

This course supports certification preparation by strengthening troubleshooting expertise within Omnissa Horizon environments.

It aligns with Omnissa certification paths and complements other Horizon courses focused on deployment and administration.

Is this course suitable for beginners?
No. This course is designed for intermediate to advanced professionals who already work with Horizon environments.

Is the course hands-on?
Yes. The course includes practical troubleshooting exercises based on real-world scenarios.

How long does the course last?
The course is delivered over three days as instructor-led training or as self-paced on-demand learning.

Does the course cover Cloud Pod Architecture troubleshooting?
Yes. Cloud Pod Architecture scenarios and troubleshooting techniques are included.

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