ITIL® Managing Professional Transition

The ITIL® 4 Managing Professional Transition module is a bridge course that enables the ITIL v3 professionals to easily transition across to ITIL 4 certification scheme. The ITIL 4 Managing Professional Transition module is designed to enable ITIL Experts or professionals with 17 credits to gain the designation of ITIL 4 Managing Professional through one course and one exam.

Beskrivelse:

The ITIL Managing Professional Transition course is a 5-day training program based on the learning outcomes prescribed by AXELOS for this module.

The purpose of the ITIL 4 Managing Professional Transition module is to provide candidates with an understanding of the:

  • Core concepts and definitions of ITIL 4 Foundation, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.
  • Key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.

Målgruppe:

IT Service Management professionals – who have completed a range of ITIL v3 programs.

This course is specifically targeted towards the professionals who have 17 credits in the ITIL v3 certification scheme and wanted an easy transition across to ITIL 4.

Forkunnskaper:

Minimum of 17 credits from the ITIL v3 Certification Scheme

Agenda:

 

    1. Introduction and recap of ITIL 4 concepts
    2. ITIL 4 Create, Deliver and Support
    1. ITIL 4 Create, Deliver and Support (Contd.)
    2. ITIL 4 Drive Stakeholder Value
    1. ITIL 4 Drive Stakeholder Value (Contd.)
    2. ITIL 4 High Velocity IT
    1. ITIL 4 High Velocity IT (Contd.)
    2. ITIL 4 Direct, Plan and Improve
    1. ITIL 4 Direct, Plan and Improve (Contd.)
    2. Self-Study
    3. Exam

  • The exam is will take place at the end of the course on onsite classroom courses

    For Virtual courses we will send out a voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera. More information about the exam rules will be send from PeopleCert.

    The ITIL® 4 Managing Professional Transition Examination

    The MP Transition module covers 30% to 40% content of these
    individual modules, and the syllabus of the MP Transition module is
    based on the syllabi of ITIL 4 Foundation and the four modules in the
    ITIL 4 MP stream.

    • Exam:
      Prerequisite: ITIL Expert certificate or a minimum of 17 credits
      from the ITIL v3 Foundation and Intermediate/Practitioner
      modules.
    • Exam Duration: 90 minutes, candidates taking the exam in a
      language that is not their native or working language may be
      awarded 25% extra time, that is 113 minutes in total.
    • Bloom’s Taxonomy: Level 2 and 3
    • Open Book/Closed Book: Closed Book
    • No./Type of Questions: 40 multiple choice questions, which
      present four options from which one option is selected.
      • There are 23 questions at Bloom’s Level 2 = approx. 57.5%
      • There are 17 questions at Bloom’s Level 3 = approx. 42.5%
    • Provisional Pass mark: 70% or higher (28 correct answers)

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