VMware Workspace ONE: Unified Endpoint Management Bootcamp [V19.x]

This five-day course is comprised of the three-day VMware Workspace One: Skills for Unified Endpoint Management course and the two-day VMware Workspace ONE: Unified Endpoint Management Troubleshooting course. You will configure and secure unified endpoint activation, registration, and resource integrations and learn how to integrate industry-recognized enterprise technologies with the VMware Workspace ONE® UEM (Unified Endpoint Management) console. Through a combination of hands-on labs, simulations, and interactive lectures, you also learn how to configure and manage the endpoint lifecycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE® UEM (Unified Endpoint Management) platform.

Troubleshooting is the backbone of service maintenance and management. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management.

Product Alignment:

  • Workspace ONE
  • Workspace ONE UEM
  • VMware Identity Manager™
  • VMware Workspace ONE® Boxer
  • VMware Workspace ONE® Content

Audience:

Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.

Prerequisites:

This course has no prerequisites.

Objectives:

By the end of the course, you should be able to meet the following objectives:

  • Identify and describe major components of the Workspace ONE solution
  • Identify and describe the Workspace ONE UEM enterprise and productivity integration components
  • Navigate the Workspace ONE UEM console
  • Examine integrated components
  • Explain integration of Workspace ONE UEM with directory services
  • Create and explain environment group structures
  • Outline enrollment and endpoint management methods for each endpoint platform
  • Configure requirements for Workspace ONE UEM registration and endpoint enrollment
  • Enroll and manage mobile devices and endpoints with the VMware Workspace ONE Intelligence Hub application
  • Provision and secure applications
  • Enable the unified application catalog
  • Create and implement profiles and compliance policies
  • Explain and issue device commands
  • Manage email configurations
  • Integrate with content resources and provision access
  • Explain and analyze reporting and auditing
  • Leverage VMware Workspace ONE® Intelligence™ for advanced reporting and automation
  • Apply general troubleshooting techniques
  • Implement unified endpoint management with Workspace ONE
  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Describe when and why to use logs for troubleshooting
  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Outline the steps of collecting Workspace ONE UEM Device Services logs
  • Summarize the process flow of VMware AirWatch® Cloud Connector™
  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Understand the various methods for logging and troubleshooting supported device endpoints
  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Troubleshoot VMware AirWatch® Secure Email Gateway™ or PowerShell related issues
  • Summarize the best practices of Application Management issue troubleshooting
  • Summarize the best practices of Content Management issue troubleshooting

Read the official course description:
VMware Workspace ONE: Unified Endpoint Management Bootcamp [V19.x]

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