RSTECH: Supporting Cisco Routing and Switching Network Devices

The course Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices (RSTECH) focuses on the skills required for onsite support and maintenance of Cisco® routers, switches, and operating environments. This course will help Field Engineers identify Cisco router and switch models, accessories, cabling, and interfaces; understand the Cisco Internetwork Operating System (Cisco IOS®) software operating modes and identify commonly found software. The engineer will also be able to use the Cisco Command Line Interface (CLI) to connect and service products. This course prepares you for the 100-490 Cisco Certified Technician Routing and Switching (RSTECH) exam.

How you will benefit

This course will help you:

  • Increase your competency in network fundamentals, configure remote servers, troubleshoot basic Layer 1 and basic Layer 2, and recognize connection end points
  • Gain confidence in managing Cisco devices and systems
  • Prepare for the 100-490 RSTECH exam, which earns the Cisco Certified Technician Routing and Switching certification

Format: This training is delivered as e-learning. There are no labs offered for this course.

Estimated Duration: 5-6 hours

Access duration: When you buy this on-demand training you have 365 days access to the course content


This course offers device-specific training and certification program for Cisco field support technicians, Field Engineers and other support engineers.



Course Objectives

After taking this course, you should be able to:

  • Use basic Cisco software configuration and tools: Tera Term, Putty, Trivial File Transfer Protocol (TFTP) server, FTP server, USB Storage, loopback plug, and Windows
  • Understand network fundamentals, Cisco products, and hardware components
  • Perform remedial services (hardware break/fix) on Cisco products including software and configuration backup and restore, software upgrade/downgrade
  • Recognize connection type and cable requirement
  • Perform basic Layer 1 and basic Layer 2 troubleshooting

Course outline

General Networking Knowledge

  • Examining LAN and WAN Connectivity
  • Describe the function of FTP, TFTP, Telenet, Secure Shell (SSH), and Ping

Cisco Equipment and Related Hardware

  • Identifying Cisco router and switch models, and their interfaces
  • Identifying and describing commonly used components

Cisco IOS Software Operation

  • Describing Cisco IOS CLI Functions
  • Using and interpreting the basic Cisco IOS Software commands

Service-Related Knowledge

  • Managing Configurations via the Console Port and Terminal Program
  • Performing software upgrade or downgrade using TFTP, FTP, XMODEM, tftpdnld, and USB Storage


This training will help you prepare for exam 100-490 Cisco Certified Technician Routing and Switching (RSTECH)

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