In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.
This course is aimed at persons that will work with Microsoft Teams Voice to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization.
Before attending this course, students should have intermediate knowledge of the following topics:
These prerequisites is covered in our course: MS-700: Managing Microsoft Teams
Module 1: Plan and configure Teams Phone
After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.
Lessons:
Module 2: Manage Teams Phone
In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.
Lessons:
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This course will help you prepare for Microsoft exam MS-720: Microsoft Teams Voice Engineer.
This exam is part of the requirements for: Microsoft 365 Certified: Teams Voice Engineer Expert
