Mastering System Center Operations Manager 2019

This course is intended for Enterprise Systems Engineers, Administrators and System Integrators who need to implement Service Monitoring using System Center Operations Manager (SCOM). The class is continuously updated to cover the latest release of the product.

Course goals

After completing this course, you will be able to:

  • Install and Configure SCOM on Windows Server 2019 and SQL Server 2017, Report Services and Web service.
  • Describe and understand the logical architecture of an SCOM infrastructure
  • Monitor Microsoft 365 and Azure with SCOM
  • Configuring a distributed SCOM installation and defining resource pools
  • Articulate the functions of the components and services in an SCOM infrastructure
  • Troubleshoot issues with SCOM components and Agent Monitoring
  • Design end-to-end monitoring of Services – Multi layered application design
  • Working with SCOM in conjunction with other System Center products
  • Present your views in the Console, Web Console or other Dashboards
  • Using PowerShell to get and set configuration in the SCOM environment
  • Using different tools to Create Management Packs (Console, Visual Studio, MPAuthor)
  • Going through all Monitoring objects with real world samples
  • Digging into the Data warehouse database and using the aggregated tables for reporting.
  • Creating and Using Web Services to communicate with other Monitoring Targets
  • Creating and using your own XML connector to communicate with Helpdesk systems
  • Update Alerts, Create Tasks and perform scripted intelligence in SCOM 2019

About Kåre Rude Andersen

Kåre Rude Andersen is a MCT and active member of the System Center Alliance Team and experienced SCOM consultant.

Kåre has held all Glasspaper`s SCOM training the last years, and have attended NIC Conference in Oslo several times giving lectures on System Center. Let Kåre share his unique knowledge, tools, methods and experience gained from real scenarios and consultancy work.

Audience profile

This course is intended for Enterprise Systems Engineers, Administrators and System Integrators who need to implement Service Monitoring using System Center Operations Manager (SCOM).

This course syllabus is used to determine whether the course is appropriate for you, based on your current skills and technical training needs.

Level: 300-400


Before attending this course, students must have:

  • Experience with Windows Server 2016/2019 Administration
  • Basic understanding of Active Directory
  • Basic understanding of Network communication

Its recommended that students have the following:

  • An understanding of the System Center Suite is desirable, but not needed.
  • Experience with earlier version of SCOM or other Monitoring Tools
  • Virtualization Technologies: Hyper-V, VMware
  • Basic Knowledge of PowerShell
  • Knowledge of Cloud Topologies

Course content

Material: Student manual, links and tips and tricks.


  • Introduction to the SCOM Sizer
  • How is SCOM used / Purpose of SCOM
  • Architecture and design of a SCOM Management Group
  • Terminology
  • Services
  • Naming Conventions
  • Versioning and Good documentation behavior


  • Service Log on for accounts
  • Service Account Requirements
  • Disabling RC4
  • Enable Group Managed Service Accounts
  • Security Monitoring Management Pack

Installation and Configuration

  • System Requirements
  • Basic Installation
  • Security
  • Install and configure HA for the Console, Web console, Report Services and PowerShell
  • SQL Always ON technology
  • Install The Console
  • Install and configure the HTML5 Web Console e.g. for a large screen display
  • Install Report Services
  • Configure Reporting for SMTP, settings and controlling Rendering
  • Upgrading from a distributed Operations Manager 20xx Management Group
  • Using SSL/Https internally between users and the report/web services
  • Management Group and Server Settings
  • Notification, using Notification with PowerShell scripts
  • Creating Subscribers and subscriptions
  • RMS Emulation – why we need it and controlling it with PowerShell
  • Agent Rollout, manually, automatically and the Auto Agent Assignment
  • Agents, Gateways and Certificate authentication
  • Use Resource Pools to control Management Server responsibility
  • Monitoring Unix/Linux Servers with SCOM
  • Creating MAP View with locations
  • Reporting and the Data warehouse database, controlling the purging and logging
  • Using SQL Profiler to check the traffic to/from the SQL server
  • Creating own reports with Visual Studio
  • APM (Application Performance Management), find bottlenecks in .net applications
  • ACS (Audit Collector Services), a consolidated event auditor
  • Network Monitoring, Discovery rules, views and using advanced port monitoring
  • Non Microsoft Monitoring – Monitor anything – Check the coffee level

Optimize the SCOM Management Group

  • How the communication works in SCOM
  • Configuring and optimizing the Management servers and agents
  • Optimize the SCOM databases
  • Defining and managing Resource Pools
  • Integrate automatically configuration of agents AD Integration

Implement Intelligence in your Management Group

  • With PowerShell
  • With Scheduled PS Scripts

Management Packs

  • Implement and document your Management Packs
  • Implement Change management on you Management Packs
  • Creating and Authoring own Management Packs
  • Individual Management Packs objects
  • Using Visual Studio to create Management Packs
  • Using Authoring Console to create Management Packs

Creating User InterfacesPresenting

  • Dashboards
  • Creating Customize Dashboards
  • Create your own widgets
  • Use the Global Service Monitor
  • Reports
  • Connecting Operations Manager

Work with SCOM and external connectors

  • Using an XML connector to communicate with SCOM
  • Using Web Services to communicate with SCOM
  • Connecting System Center with SCOM and the other way around
  • Trap it – with mails, snmp or files

Linux Monitoring

  • Installing Linux clients
  • Creating monitors and rules against Linux
  • Implementing Applications Server Monitoring


  • Implementing APM
  • Server and Client Side Configuration

Network MonitoringScale and implement

  • Creating rules for your Devices and interfaces
  • Creating own SNMP Traps

ACS (Audit Collector Services), a consolidated event auditor

  • Install and configure ACS