Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.
This course is currently based on Citrix Virtual Apps and Desktops 7 1912 LTSR components.
This course requires little to no previous experience with Citrix Virtual Apps and Desktops.
This course is built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.
During this course you will learn:
Module 1: Fundamental Architecture for the Help Desk Role
Citrix Site Infrastructure and Deployment Models
The Help Desk Role in the Fundamental Architecture
Problem Resolution Methodology
The Help Desk Role Goals
Module 2: Citrix Director and its role in Help Desk Support
Citrix Director Role and Purpose
Access to Director for Help Desk Administrators
Common Director Monitoring Tasks
Common Help Desk Administrator Troubleshooting Tasks
Module 3: Providing and Troubleshooting End User Access
End User Access Overview
Components in the Access and User Layers
Support End User Access
Module 4: Citrix Workspace App
Workspace App Types
Deploying Citrix Workspace app
Pass though Authentication
Supporting Citrix Workspace App
Module 5: App and Desktop Launch
App and Desktop Launch Process
Supporting the App and Desktop Launch Process
Module 6: HDX Session - User Experience
Supporting User Sessions
Module 7: Printing
Introduction to Printing
Printing Components Overview
There is no exam or certification related to this training.