CTX_CXM-202: Managing and Supporting a Mobility Solution with Citrix XenMobile

Designed for students with little or no previous XenMobile experience, this course is best suited for individuals who will be managing and supporting XenMobile environments. Learn the skills required to manage XenMobile environment components including XenMobile Server, NetScaler Gateway, ShareFile, StorageZones, and XenMobile Worx Apps. At the end of the course students will be able to manage their XenMobile environments to meet the needs of their Enterprise Mobility Management user personas.

Våre Citrix kurs gjennomføres av Arrow ECS Education.

As part of this course, students will receive the following materials:

  • Access to a lab environment for the duration of the course
  • Lab exercise guide
  • Access to final course deliverables once the course is available in general availability including copies of all official materials presented by the instructor with additional notes and references as well as videos with experts throughout Citrix around course topics and lab exercises. 


Students interested in learning how to manage XenMobile environments using leading practices.


  • Administrators
  • Implementers / Engineers
  • Architects


Recommended prerequisite courses:

  • CXM-101 XenMobile Foundations

This course is based on the Citrix XenMobile 10.3 product, but the skills and fundamental concepts learned are common to earlier product versions.

Preparatory Recommendations:

Citrix recommends students prepare for this course by taking the following course:

  • CXM-101 XenMobile Foundations

It is also recommended to gain a basic understanding of the following concepts and technologies:

  • Experience with managing Mobile Devices and Apps
  • Experience with managing Windows Server administration
  • Experience with managing Enterprise File Sharing and Sync
  • Experience with managing Microsoft SQL Server or enterprise database servers
  • Experience with managing Active Directory and Group Policy
  • Basic Networking including understanding of VPN concepts, SSL encryption and certificates

It is also recommended that students bring a mobile device (iPhone, or Android) to complete device enrollment and Worx-related exercises. This device should not be enrolled in another MDM solution, or would need to be unenrolled in order to use it to complete the mobile device-specific class exercises. 

Course goals:

  • Manage a XenMobile implementation in a traditional IT infrastructure
  • Understand the enterprise mobility management architecture components at a high level
  • Perform common enterprise mobility management tasks
  • Use the XenMobile Server console to manage enterprise mobility activities
  • Understand the device enrollment process
  • Perform mobile application management
  • Monitor an enterprise mobility environment
  • Perform troubleshooting and reporting on a XenMobile Enterprise solution

Course outline:

Module 1: XenMobile 10 overview

  • Enterprise Mobility Management Overview
  • Mobile Apps Overview
  • XenMobile Benefits Overview
  • Worx Apps Overview
  • Introduction to XenMobile Editions

Module 2: XenMobile 10 architecture

  • XenMobile Server Architecture Overview
  • XenMobile Features Overview
  • XenMobile Traffic Flow Overview
  • XenMobile Implementation Overview
  • MDX Container Technology Overview

Module 3: Common device management tasks

  • Unified Console Overview
  • Mobile Device Security Operations
  • Device Policies
  • Delivery Groups
  • iOS, Android, and Windows Device Enrollment Overview

Module 4: Managing security

  • App Access Policies
  • XenMobile NetScaler Connector Overview
  • XenMobile Mail Manager Overview
  • Automated Actions
  • Device Management Overview

Module 5: Working with apps

  • XenMobile Apps Overview
  • MDX Architecture and Features
  • Secure Browse vs. MicroVPN
  • App Deployment
  • App Security

Module 6: Recurring maintenance tasks

  • APNS Certificates
  • XenMobile Server Certificates
  • User Certificates
  • NetScaler Certificate Integration
  • XenMobile Licensing

Module 7: Managing ShareFile

  • ShareFile Overview
  • SAML Overview
  • ShareFile Authentication
  • ShareFile User Account Management
  • ShareFile and XenMobile Integration Overview

Module 8: Monitoring and reporting

  • XenMobile Server Dashboard
  • XenMobile Server Monitoring
  • XenMobile Server Reporting
  • ShareFile Monitoring
  • NetScaler Monitoring

Module 9: Troubleshooting

  • XenMobile Diagnostics Tools Overview
  • XenMobile Server Troubleshooting
  • NetScaler Troubleshooting
  • WorxApp Troubleshooting
  • ShareFile Troubleshooting

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