Basics of IT Service Management based on ITIL, the most famous guide for service management. The purpose of this certification program is to familiarize the candidates with different aspects of IT services management and the way they can work together to create user satisfaction and increase profits in the company.
In this course, you'll learn the foundations of IT service management based on ITIL, and will be prepared for the ITIL Foundation exam.
This course teaches you IT Service Management based on ITIL, and prepares you for the ITIL Foundation exam.
The course is equal to 3 days of classroom training. It’s a set of video lessons (over 12 hours), quizzes, integrated flashcards, and sample exams; everything you need to learn the topic and get prepared for the exam. It is designed in a way that is easy to follow for a busy professional.
What is ITIL Foundation certification?
The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.