Certified Digital & Social Selling Specialist e-læring

As traditional selling methods are no longer enough to sustain success, digital tools and techniques have become an essential component of any modern sales professional’s arsenal.Consumers today research, interact, review and purchase both goods and services online. This shift in behavior has changed the way sales professionals need to communicate with and influence customers. Sales techniques such as cold calling struggle to get results, meaning successful sellers need to understand how to prospect and nurture effectively online, particularly through social networks.Aligned with industry and designed by experts, this program provides a globally recognized certification sure to benefit any modern seller.

Why should I earn this certification?

Get ahead of the curve with the latest and most up-to-date digital and social selling skills needed to flourish in the digital economy of today. Designed to be a complete tool kit for B2B sales reps, develop a new skillset and practically explore a new area of selling.

Focusing on a clear delivery of value as a return on investment of both time and resource, the specialist certification is recommended for Salespeople, Consultants, Business Development Executives and Managers of all levels. It has been designed to equip sales professionals with the best social selling techniques, tools and knowledge to integrate digital into sales processes, boost engagement and increase conversions.

What will I achieve?

Upon successful completion of a 1-hour examination, you will be awarded a globally recognized specialist certification in digital and social selling.

Certified professionals recognize the value of social selling and incorporating digital techniques to enhance sales performance. You will understand how to find, attract and engage prospects through social, content and an existing network. What’s more, you will benefit from selling techniques and tools to better nurture, achieve faster conversion rates and maintain post sale contact to both upsell further.

There are five modules in this program:

  1. Fundamentals of Social Selling
  2. Finding & Targeting Prospects
  3. Attracting Customers
  4. Increasing Engagement
  5. Closing & Retaining


Fundamentals of Social Selling

This module will help you understand social selling, how it has transformed the sales process, and how you can leverage tools and techniques to become a prolific social seller. You will understand the difference between traditional and social selling methods and the benefits that can be gained from adopting a social selling approach to your current sales activities.

Finding and Targeting Prospects

This module will enable you to build accurate personas for the sectors you are focused on. By monitoring online conversations and digital behavior, you will stay informed and be able to leverage your network to inform more contextual and personalized engagement with your target prospects.

Attracting Customers

This module enables you to understand the drivers and identify relevant content for the buyer community. You will be able to find, create (where required), add valuable insights and match the optimal content with the right channels to nurture leads and maximize your chances of success.

Increasing Engagement

This module will enable you to understand buyers' needs and motivations through their behavior online. You will understand the role of curation and be able to add value to content so that you present yourself as a trusted business advisor and build deeper engagement with buyers.

Closing and Retaining

This module will enable you to strengthen relationships, encourage direct engagement and increase conversions by both increasing lead velocity and maximizing the probability of conversion. You will also learn how to take the opportunity to cross and up-sell when it presents as well as how to build a deeper post-sale relationship with customers using social.

The course have a duration for 6 months, and the certification needs to be passed in the timeframe of 24 weeks after the e-learning have expired. Due to regulations, there will be added taxes to the listed courseprice. Taxes for e-learnings are 25%.