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ITIL® Foundation english

Kursavgift: kr 14 000 | Varighet: 3 Dager | PDU=18

Beskrivelse:



This exciting and dynamic 3-day course, fully updated for ITIL® 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.

The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. ting and dynamic 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.

At the end of this course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.


Målgruppe:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators


Forkunnskaper:

None, although a familiarity with IT service delivery will be beneficial.


Innhold:







Kursmateriale – papirfrie kurs!
Glasspaper har valgt en miljøvennlig profil og gir deltakeren fra og med 2015 online kursdokumentasjon. Tilgang til dokumentasjonen vil bli sendt ut i forkant av kurset. Dette krever at man har med bærbar PC/MAC eller nettbrett på kurset.
Du får tilgang til kursmaterial noen dager før kursstart - dette er elektronisk. Du trenger derfor å ta med PC eller et nettbrett på selve kurset


Sertifisering:

About the Examination: Accredited Foundation training is strongly recommended but not a prerequisite.
The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes.

Credits: Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.
Project Management Institute – Professional Development Units (PDUs) = 18
NASBA CPEs 21







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    Kursansvarlig

    Trude Dahl Helland

    908 66 561

    Trude.Helland@glasspaper.no


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