Microsoft Dynamics CRM 2016 Customer Service
Kursavgift: kr 6 500 | Varighet: 1 dag
This training is intended for customer service representatives, service schedulers, administrators, office managers, CEOs, and consultants who want to gain foundational knowledge of the customer service application functionality. Additionally, the training is planned for those individuals who want to implement, use, maintain, or support Microsoft Dynamics CRM 2015 in their organization.
- Some basic experience using Windows applications.
- Knowledge of basic sales, marketing, and customer service roles in a business.
- Some knowledge of common Microsoft Dynamics CRM record types is preferred.
This course leads to the Microsoft Exam MB2-714